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I have been on the phone since 9am this morning, discussing two separate projects.
In the first call, they were frustrated since we did not have a silver bullet to solve their problems RIGHT NOW. We had the expertise they wanted with the people on the phone, we know the tools and technology. We offered suggestions, options, and a timeline in which to address their issues. There will be a patch in July to fix the main problem. They want a solution now. The solutions that we investigated would take much longer to properly implement than waiting for the previously mentioned patch. Hacking together a solution using OS commands (as/400 at that), scripts, a custom DB, and custom reporting will work, could work in a short timeline, but only minimally, and then is all throw-away once a real solution is available. Oh, well. I will still write my suggestions and send it to them.
Call two. Which is really a series of three conference calls. In this project, Part 1 is good to go. Part 2, which will run concurrently, is not. I have a resource who can start in two weeks. Not good enough. Even assuming I could convince management to give me that resource two weeks early (and make someone else finish his work for another client) or use someone else, the timeline is "quite aggressive." My management chain pushes back on a document that was not completed due to the nature of the project, saying they need that to make the decisions. Management already knows that I didn't write the detailed task list, and I don't know the time involved for each task in the list, so it makes me a little grumpy that they are asking for it (yes, it should have been done, but we as a company opted not to do it - FFS, we did business before this document existed). The resources that I need for the project would be the ones to build that tasklist. Yes, the resources that I cannot have. I am about to step on another PMs toes and make someone else very unhappy by making him fly here for two days to work with the client to build that task list, so that I can prove that I need the resources. Or make him build it today over the phone (always pleasant).
I love finding out that the less critical thing is now the more critical thing and that the people I had lined up for the now more critical thing can no longer start at the time they were supposed to.