I've said it before...

And I'll say it again. Definity Health aka UHC sucks diseased donkey dick. I got the usual letter today telling me I need to call in to verify I do not have any other insurance. I call in. There are no instructions in the letter on how to navigate the pain that is their voice response system. I try Coverage. I am then asked to say my DOB and member number. I enter that. I try to get an operator. It brings me back to the beginning. I try coverage again, I get the same options, then I try to get an operator. Finally, I hang up.

Starting over, I go through all of this again, and once I get to coverage, I just choose one at random. Now I get the "Did you just get the letter?" question. Yes. Now I get to talk to a human. Seems I had to choose a coverage type in order to verify that I do not have other insurance providers. Now I talk to the nice person, but her software does not have the IVR component, so I have to repeat everything that I already had to give the system. WTF?! Piece of shit. So I tell her Thank you, you have been very nice, but your IVR is horrible. I am looking forward to the Survey (already selected Yes, I want to take the Survey, before I even got to talk to the nice person). She thanks, have a nice day. There are clicks as it was supposed to send me to the survey system and then it hangs up on me. Guess they really did not want my opinion of their craptacular system.

Books!

I have started HP:Deathly Hallows. I think I am early on in Chapter three, when Harry and....

Anywho, I just finished the following two books:
The Assault on Reason by Al Gore (yes, that Al Gore)
Over-Clocked by Cory Doctorow (of Boing Boing and XKCD fame)

Assault on Reason
Good book. Not a whole lot of new information, but some good ideas. He takes a few things for granted, and makes some generalizations that are not wholly accurate, but all in all it is a decent read. Not a light read. In the early parts of the book he starts talking about brain functions and learning, and hits some heavy information. He also does talk about some of his initiatives and time as VP (I guess if you have been the VP you get to do that). He also rails on the Republicans for slamming through legislation and how they further corrupted a system that was already in decline.

Over-Clocked
A collection of short stories (or novelettes or novella, whatever). Good for the geek. Also, he takes some good ideas and expands on them in other, non-related stories. 1984 is referenced, and if you have read Transmetropolitan or Idoru you will recognize some of the technologies used.